Quick checks first
Most shift-time problems can be narrowed down without deleting or resetting anything.
Check in this order
- Read and keep the exact message on screen.
- Confirm the Restaurly PC app is open and has reached its normal Dashboard.
- Confirm the phone and PC use the intended trusted restaurant network.
- Refresh the current screen once and check whether the action already succeeded before repeating it.
- Check the selected role, displayed account ID, and current app versions.
- For printing, inspect the printer and paper before requesting a reprint.
Protect restaurant history
Do not delete or edit the database, backups, images, license files, protected state, logs, or print jobs. Use Restaurly's supported recovery, restore, and marked-reprint actions.
If the problem remains, choose the symptom-specific guide and note the time, device, role, and last successful action.