Skip to main content

A kitchen ticket has the wrong items

Kitchen tickets follow the POS station's category filter at order creation.

  1. Identify the POS name printed on the ticket.
  2. In the Dashboard, check each ordered item's category.
  3. Open the POS station and review its category filter.
  4. Remember that an empty filter selects all categories.
  5. Overlapping filters intentionally create a ticket for every matching POS.
  6. A station with no matching items receives no blank ticket.

After correcting routing, create a new training order. Historical tickets and marked reprints keep their original immutable item snapshot.