A backup import or restore was rejected
A rejected restore leaves the current installation unchanged.
- Confirm the ZIP was created by Restaurly's manual export on this licensed PC identity.
- Use the original ZIP. Do not unpack, rename contents, add files, or rebuild the archive.
- Confirm the export completed successfully and the file was not truncated while copied.
- Retry through Settings -> Manual backup and restore only after protecting the current database and automatic backups.
- If it is still rejected, keep both the archive and current data unchanged for Support.
Backups are not a general cross-machine transfer format.