Mobile orders do not refresh
The PC remains the source of truth even when a live update is delayed.
- Keep the PC app open and confirm the phone remains on the restaurant network.
- Refresh the current mobile view.
- Open the order again and compare its latest status before tapping an action a second time.
- Check whether other devices receive updates.
- If needed, return to startup and sign in again.
Do not create a replacement order or repeat a payment merely because the screen looked stale. Check the order list and payment history first.
If manual refresh works but live updates repeatedly stop, report the time, device, role, order ID, and whether the PC restarted.