Capture a mobile diagnostic session
Use diagnostic mode only for a problem Support asked you to reproduce.
- Open waiter or POS Settings.
- Select Enable 30-minute diagnostic logging.
- Reproduce the problem once without entering unnecessary personal data.
- Note the approximate time, screen, and action.
- Stop normal troubleshooting and tell Support the capture is ready.
The mode records stable action identifiers, not entered form text, and turns off automatically after 30 minutes. Mobile logs stay on the device and are not included automatically in a PC support bundle.