Troubleshoot Restaurly

Start with the symptom you can see. Keep the exact message on screen and try the fastest reversible checks first.

Safe first checks

1. Keep the Restaurly PC app open.
2. Confirm the PC and mobile device are on the intended restaurant network.
3. Check the role, employee ID, and PIN.
4. Read any update or compatibility message before retrying.
5. Check whether the action may already have succeeded before repeating it.

Protect restaurant data

Do not delete databases, backups, images, license files, protected state, logs, or printer jobs as a troubleshooting shortcut. Recovery and restore actions must use the supported Restaurly flow.

Choose the symptom

• PC: startup, first-time setup, Dashboard, database/update recovery, restore, reports, and Settings.
• Mobile: discovery, connection, update compatibility, login, sessions, live refresh, and diagnostic mode.
• Orders and payments: creation, status changes, table clearing, checkout, split selections, prices, VAT, and currency.
• Printing: missing output, category routing, uncertain delivery, character encoding, paper profile, and the non-fiscal boundary.
• Licensing: activation spots, missing/obsolete state, validity, machine matching, features, and limits.
• Support: versions, safe diagnostics, encrypted bundles, sensitive data, and a complete support report.

Begin with Quick checks first, then open the matching topic in the sidebar.

When contacting support, include the visible message, the installed PC/mobile versions, the role you selected, what happened just before the problem, and whether other devices still work. Do not send passwords, PINs, private keys, or raw customer data.