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Handle renewal and license expiry

Keep an eye on Valid until in PC Settings as well as your online account. Your subscription can be up to date while the license on the computer still needs refreshing.

Applies to: account holder and PC administrator.

Before expiry​

For paid access, check the subscription and invoices in your account dashboard. Restaurly shows an expiry warning during the last 15 days. Use the official Stripe action for an open or overdue paid invoice. A successful renewal may add activation spots; if the PC's expiry date stays unchanged, ask Support about refreshing its license before it expires.

The Free trial lasts seven days from PC activation. Closing or restarting the app does not pause it. There is no renewal invoice or automatic move to a paid plan.

When the trial ends​

Restaurly stops licensed service and mobile access, but your restaurant data stays on the PC. You can continue once you have arranged access and reactivated:

  1. Open your account and choose a paid plan, or ask Support about an additional trial opportunity from a Restaurly administrator.
  2. If you have a new trial opportunity, select the trial in your account first.
  3. Return to the expiry page and use the sign-in/reactivation option.
  4. Activate once, restart, and check the plan and validity before your next shift.

Another trial opportunity starts seven new days at the next activation; it does not add days to the old license. A paid purchase also needs PC activation.

Cancel the paid subscription explicitly, then wait for confirmation and the end of paid access. You keep the time you have already paid for. The trial becomes available only after that, if you have an unused trial opportunity. Choosing a trial does not cancel billing or restore a trial you have already used. If cancellation is not confirmed, or paid access resumes, wait and check the account again.

If Restaurly is already blocked

Check the computer's date, time and time zone, then keep the exact message. Do not delete license files, reinstall or move the clock to bypass expiry. Ask Support if reactivation fails or the account and PC show different information.

Buying a different paid plan can replace another live subscription immediately. Read the purchase guidance before switching during a paid period.

Written by Borsodi Gergő

Last updated on