Contact Support about a license
Send a small, precise report through your official Restaurly Support channel. The right identifiers are enough; raw license material is not.
Applies to: account holder and PC administrator.
If Restaurly opens
From Settings, collect:
- app version and desktop platform;
- installed plan and license ID;
- masked customer value and Machine binding: matched;
- Valid from and Valid until;
- the affected feature or resource limit; and
- the exact local time and action that produced the message.
If Support requests diagnostics, create the encrypted support bundle from the working PC. Review its contents and consent before export.
If Restaurly is blocked
Send:
- the exact heading and message, plus any technical code;
- a screenshot that contains no password or private account details;
- system date, time, time zone, operating-system name, and version;
- whether the operating system, hardware, or app was recently reinstalled;
- the activation-spot count shown, if any; and
- for billing issues, the Stripe invoice or payment reference—not card details.
Keep the PC, database, backups, and local licensing files unchanged until Support responds. A support bundle cannot be created through Settings while licensed startup is blocked, so do not bypass the block to produce one.
Do not send your account password, staff PINs, payment-card number, raw system identifier, license private key, protected-state file, database, or unedited log directory through ordinary email or public chat.