Create an encrypted support bundle
Use a support bundle when Restaurly Support asks for diagnostic material. The bundle is created locally and is never uploaded automatically.
Applies to: PC and administrator.
Create the bundle
- Open Settings → Encrypted support bundle.
- Select Create support bundle.
- Leave sensitive content off unless Support specifically needs it, then select Continue.
- Review and select the consent checkbox.
- Enter the current master password and choose Export encrypted bundle.
- Save the
.rlysupportfile and send it through the approved support channel.
The standard bundle contains re-redacted PC logs, crash metadata, versions, migration status, sanitized license/network status, and printer-state counts. It excludes the database, item images, raw crash dumps, and mobile diagnostic logs.
The single sensitive option adds a consistent database snapshot, the item images referenced by that snapshot, and raw crash minidumps together. Review it carefully because minidumps can contain fragments of process memory.
The export is encrypted and is not a normal ZIP file. A wrong password, cancelled consent, or failed validation creates no bundle.
Do not post a support bundle publicly. Share the decryption information only through the separate method agreed with Support.